The demands on healthcare are increasing constantly. Different kinds of laws and demands from the National Board of Healthcare and other authorities are high, especially when it comes to patient-related deviations. At the same time it is very important for health-care institutions to increase quality for the organizations themselves. That cannot be done without proper control of what actually happens when it comes to deviations, not only the serious ones but also to identify risks and near misses that occur.
Managing patient-related deviations cannot be done without a system that covers all areas of healthcare activity. There are often more or less working routines on how to handle serious cases, whereas the less serious ones pass without notification or measurement.
Process Example for Patient-Related Deviations
In order to facilitate the employees to report risks, near misses and injuries, we have, with the help of our customers, created a Process Example for patient-related deviations. They are reported in a very easy and timesaving way. In order to not complicate the administration for the information, it is important to receive the correct information without making it difficult to report. This can be achieved by using relevant questions and only showing the fields necessary to the person submitting the report.
Management can overlook which deviations occur in the activity. However, each responsible person can overlook the specific reports for which they are responsible. The responsibility can be based on the organization itself, the physical structure or incoming values in the registration. If different measures must be done to avoid injuries, the activities are delegated as tasks to different kinds of persons responsible. The report cannot be forwarded to the next activity in the process before all tasks are completed.
For handling activities more efficiently, the organization can determine how much time can pass before they must be measured. When the time has passed a reminder is sent to the responsible person. Beside alarms, reminders can be sent manually to the one responsible by both management and the original reporter.
Managing Patient-Related Deviations Safely with the Help of flexiteBPMS
The foundation for a successful management of patient-related deviations is constituted by an automated flow where the employee does not need to reflect upon the process flow. It is also important that the incoming information is available in order for the organization to learn from it. Naturally the deviations must be presented without exposing classified information.
By managing deviations with the help of flexiteBPMS, the organization will gain full control over both serious injuries as well as over risks and nears misses. All information registered is stored in the flexite database and is available for analysis and statistics in one of the integrated applications. An IT-support, made for deviations created in flexiteBPMS, secures that the healthcare institution is continuously working with constant improvements in order to attain what the law and the National Board of Healthcare are demanding in order to handle deviations.
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