Managing incidences involves to take care of the incidences that occur in the organization and to pursue a systematic work for improvement. Organizations with an already working incident management see constant improvements as a natural part of their work. Working with constant improvements gives a more positive effect on competition and profitability. The need of a systematic work for improvement is also accentuated by external demands, for instance by the ISO 9000 and ISO 14000 standards.
The process flow contains activities for registration, analysis, measure and follow-up for total control over the organization’s incidences. Registration is performed through simple forms on the web where the responsible person is informed via an e-mail, which contains a direct link to the report in order to make decision. After a predetermined number of days a follow-up is made in order to secure the result from the activities carried out. Feedback is delivered via e-mail to the reporter of the incident after every activity in the process. Periodical statistics for the incident process is automatically sent to the persons responsible for analysis.
Increased Control and Working Improvement with flexiteBPMS
Managing incidents in flexiteBPMS secures that no incident will be neglected or forgotten. There is a definition of what to do and by whom at every activity in the process. The process flow secures that the incidents are sent to the right person, and functions for reminders and alarms make sure that all incidents are taken care of and analyzed.
The Process Example for incidents gives not only control of the incidences and their measures but also knowledge about the hidden problems. By identifying and automating one or several incidence processes, the organization elicits a process government and a relevant and secured basic data for statistics through the integrated applications in flexiteBPMS. This basic data is a valuable foundation for constant improvements instead of making decisions based on assumptions.
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