Management of General Issues
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Most organizations have issues that need to be dealt with in certain ways and by certain people. Manual processes in order to organize and manage issues are usually time-consuming and demand a lot of energy from the responsible persons who need to ensure that no issues are neglected or forgotten. To identify and automate these processes makes the activities much more effective.
Process Example for General Issues
The flow for the Process Example of General Issues contains activities for registration, analysis, measure and follow-up for complete control of the issues in the process. The registration takes place through easily designed web-forms, where the person responsible for the issue is informed via e-mail containing a link to the issue in order to make a decision. Follow-up of each issue is made after a predetermined number of days in order to make sure the measured activities are carried out correctly. Feedback is automatically delivered via e-mail to the reporter after every activity in the process. Statistics for the issues in general are delivered periodically to persons responsible for analysis.
Increased Control and Continuous Improvements with flexiteBPMS
Managing general issues in flexiteBPMS reassures that no issue is neglected or forgotten. Every activity and person responsible for it is predefined. The process flow makes sure that the issues are forwarded to the right person and functions for reminders and alarms ensure that all issues are taken care of and analyzed.
The Process Example for General Issues does not only give control over the specific issues of a certain process and its measures, but also knowledge of the process itself. By identifying and automating one or several processes, the organization gets not only control of managing the processes but also a foundation for relevant and reliable statistics through the integrated applications in flexiteBPMS. This foundation is priceless for continuous improvements where assumptions otherwise are the base for decisions.
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